• Frequently Asked Questions

    Your inquiries answered for a clearer understanding of our offerings.

  • Using Our Services

    A clear guide to navigate the process of booking our medical transport solutions

    Initial Contact

    The process begins with an initial contact where you can reach out to our team via the Request a free quote form. During this stage, we would provide information on the cost estimates, documentations required and timelines for the route to interest.

    Assessment and Planning

    After the initial contact, our medical team would review the avilable up-to-date medical reports to ascertain patient's fitness to fly . This would include determining whether an air ambulance or commercial flight with medical escort is more suitable based on the urgency and medical requirements.

    Coordination of Logistics

    Once the transport method is decided, we coordinate all logistical aspects, including flight arrangements, medical personnel assignments, and necessary permits. Our team ensures that every detail is managed for a seamless transfer.

    Patient Transfer

    On the day of transfer, our medical team will arrive at the patient's location to provide care during the journey. We ensure that all medical equipment is in place, and the patient is stable and comfortable throughout the transport process.